Return policy

 The private customer, purchasing the product on the website of SIA "Dabas Prieks" www.tirsmiers.lv, is entitled to refuse the product within 14 days from the moment of its receipt;

1. The right of withdrawal can be applied for in a free form by filling in the report form placed in the contacts section or by sending an e-mail to [email protected]. In both cases, the order number must be provided;
2. After the application for the right of withdrawal, the customer must send the purchased product with its original packaging to the Omniva parcel terminal Smiltene T / C Center parcel terminal, Baznīcas laukums 2, Smiltene within 14 days at the latest. Customer is responsible to cover return postage costs.
3. SIA "Dabas Prieks" on the day when the goods are received, refunds the amount paid by the customer;
4. The customer is responsible for the decrease in the value of the product if the product is used for a purpose other than to clarify the nature, characteristics and operation of the product.